Refunds & cancellation

Review the offer and your legal rights

This policy covers RDDM Media LLC’s PPV, replay and Clash Pass offers. Check the event, access window, replay inclusion, currency, final total, fees, tax and subscription interval before paying. A ticket and a Pass may provide different rights.

Mandatory consumer rights override this policy. It does not remove a statutory cancellation period, digital-content remedy, protection for an unauthorized payment or any right that cannot lawfully be excluded. Immediate access alone is not a valid waiver of a statutory withdrawal right: any legally required express consent and acknowledgment must be obtained separately.

Replay and PPV purchases

Unless the offer or law says otherwise, change of mind after digital access has been delivered is not by itself a refund reason. This includes missing the announced time, choosing not to watch, disliking the clash result or later preferring access excluded by a clearly described offer.

We assess duplicate payments, confirmed unauthorized charges, cancelled events not delivered, material rescheduling you cannot accept and material failure by RDDM or its provider to supply purchased access. The appropriate remedy can include restored access, an acceptable replacement, a price reduction or a refund, depending on the offer and law. You need not accept a credit instead of a refund the law entitles you to receive.

Viewing problems

Report problems promptly while they can be investigated. Use the purchase account and follow supported browser/player guidance. Do not buy again to troubleshoot. We try reasonable steps to restore service and assess the duration and material impact of a verified failure.

An issue caused solely by an unsupported device, your local connection or settings is not automatically a service refund, but circumstances are reviewed fairly. Remedies for inaccurate compatibility information, lack of required service care or other statutory grounds remain available.

Cancel Clash Pass renewal

Open Account → Subscription & billing → Cancel renewal, then review and confirm. Confirmed end-of-period cancellation stops the next renewal and keeps current paid access until the displayed end date. Save the confirmation. If the control fails or you cannot access the account, email rddmmedianow@gmail.com before the next renewal and identify the subscription.

Signing out, deleting an app, removing a saved card or not watching does not cancel a subscription. Cancellation does not automatically refund an already started period or prorate unused days, except where the law, an express offer or an eligible service failure requires it. Report a charge collected after an effective cancellation for correction.

Request a review

Email rddmmedianow@gmail.com with the purchase email, clash or plan, purchase date, receipt reference if available, and the issue/troubleshooting. Contact us within seven days of discovering the issue where practicable so records can be checked; this request does not shorten a statutory claim period.

Never send a password, reset link, full card number or security code. We may seek proportionate proof of the purchase or issue. Requests are reviewed promptly with a decision explained. Approved refunds normally use the original payment provider and method; bank/provider processing times vary.

Fees, tax and payment disputes

Refund treatment of service fees and taxes depends on the transaction, refund reason and law. Mandatory refundable amounts are not treated as non-refundable. A refund is not confirmed until accepted by the responsible payment service.

You may contact your payment provider and exercise lawful dispute/chargeback rights. Contacting RDDM can help but is not a waiver or mandatory prerequisite to those rights. We may investigate fraud and challenge a dispute with accurate evidence; a good-faith dispute is not automatically misconduct.

Content protection still applies

Buying access or requesting a refund does not authorize recording, account resale, TikTok/Instagram restreaming, screen sharing to an unauthorized audience or other redistribution. The Terms & conditions apply. Proven material misuse may lead to proportionate restrictions and enforcement; withholding a refund remains subject to law. No automatic piracy fine is imposed by this policy.