Back to the clash.

Compare your signed-in account email with the email on your receipt. Check whether your purchase was for this title, a live event or Clash Pass. Original live-ticket replay rights depend on the offer you bought.

If access still does not appear, contact RDDM before paying again. Include the event name and purchase email; do not send your password or card details.

Reset the password for the email on your original receipt. Your selected clash stays with you through recovery. Avoid creating another account to recover an old purchase. If recovery does not work, contact RDDM with the event and account email.

Check your receipt email and payment activity before trying again. If a charge appears but no access or confirmation arrives, ask RDDM to check the purchase. Do not repeatedly pay for the same event.

Search your inbox and junk folder for the event or purchase. Contact RDDM with the event name, approximate purchase date and the email used. Add purchase details in your email app.

Contact RDDM with the event and purchase details. Refund eligibility depends on the applicable offer and policy. RDDM can review your purchase and explain the next step.

Check your current access on the Account page. Open Subscription & billing to use your connected account’s purchase and subscription controls. If you cannot find the correct option, contact RDDM for billing help.

1. Check your internet connection. If the viewing room offers Try again, use it to reconnect.
2. Confirm you are signed into the account with access. If you see Watching on another device, choose Watch here to switch playback.
3. Note your device, browser and exact error message.
4. If the issue continues, contact RDDM with those details and the clash name.

Open the same clash on the new device and sign in with your existing account. If you see Watching on another device, choose Watch here. The viewing room starts the new player when the switch is confirmed and stops playback on the previous device. You can also choose Keep watching on the other device.

Your existing ticket or Clash Pass stays on the same account; you do not need to buy again. If the connection is interrupted, use Try again in the viewing room.

Check the event’s latest confirmed status. For a delayed start or a recording still being prepared, contact RDDM for the latest confirmed update. Your original ticket terms determine replay access.